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home/Knowledge Base/SAFETY MODULE/Ticket Support System
Popular Search:Adding a User, Adding a New Contractor, Adding a New Trainee

Ticket Support System

September 9, 2020

If you need help with the system, or you have a bug, please log a ticket within the system.  DO NOT Email.  This will allow any available support person to answer your ticket, rather than have to wait for a response via private email – support gets a lot emails and we are trying to reduce the email load and ensure Client requests don’t get lost in the mix.

GO TO SUPPORT ON THE MENU – and select Tickets

You will see all current tickets you have logged – if there is a RED ICON on the main menu, this means there is a reply to a ticket.

Click on Add NEW TICKET to open a new ticket.

  1. Enter the Ticket title
  2. Select the related Module (or tick the check box for Other for general help)
  3. If, a module is selected you will be asked to select the relevant module section.
  4. Type in your question or issue and add as much details as possible.
  5. Upload a screenshot of the issue if you can, this will assist support and IT.

NOTE:  You can edit a ticket while it’s marked as NEW, once it’s in progress you can not edit the main content of the ticket, simply add extras in the reply section of the ticket.

 

 

 

 

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Popular Search:Adding a User, Adding a New Contractor, Adding a New Trainee