If you need help with the system, or you have a bug, please log a ticket within the system. DO NOT Email. This will allow any available support person to answer your ticket, rather than have to wait for a response via private email – support gets a lot emails and we are trying to reduce the email load and ensure Client requests don’t get lost in the mix.
GO TO SUPPORT ON THE MENU – and select Tickets
You will see all current tickets you have logged – if there is a RED ICON on the main menu, this means there is a reply to a ticket.
Click on Add NEW TICKET to open a new ticket.
- Enter the Ticket title
- Select the related Module (or tick the check box for Other for general help)
- If, a module is selected you will be asked to select the relevant module section.
- Type in your question or issue and add as much details as possible.
- Upload a screenshot of the issue if you can, this will assist support and IT.
NOTE: You can edit a ticket while it’s marked as NEW, once it’s in progress you can not edit the main content of the ticket, simply add extras in the reply section of the ticket.