If your trainee has forgotten their password:
They need to go to the login page and click on for Forgot / Rest Password? link and use their Trainee System ID to reset the password.
The trainee MUST use their Trainee System ID, which will be noted in the initial registration email or course renewal email.
Many trainees are using common joint company email addresses, and to allow for this functionality we needed to create a unique identifier in the database, therefore Trainees are issued System ID Number and these are used for logging in and resetting passwords.